Refund and cancellation policy

Effective October 30, 2026. This policy applies to Pixmock Pro purchases and does not limit mandatory consumer rights.

Refund requests. You may request a refund within 14 days of the initial Pro purchase through Contact. Include the account email, order identifier and explanation; never include card details. We review duplicate charges, technical problems, accidental purchases and other circumstances. Approved refunds are processed through the original provider. Non-waivable statutory cancellation or refund rights still apply outside this window.

Renewals and cancellation. Cancel in the billing portal before renewal to stop future charges. Cancellation normally preserves access until the paid period ends and does not itself request a refund. Contact us promptly about an unintended renewal with its invoice identifier. A refund may end or adjust Pro access according to provider subscription state.

Processing. Lemon Squeezy handles hosted billing as merchant of record when enabled. Approved refunds return through the original payment method where supported. Provider and bank times vary; no fixed settlement time is promised. Taxes, disputes and statutory remedies follow applicable law and provider requirements.

Free and digital outputs. Free requires no payment. Failed image renders do not consume the Free image allowance. Temporary files expire after 48 hours; retain your own downloads. If a paid feature fails, contact support with the job identifier so we can investigate before you repeat a purchase.

Service contact

Contact the Pixmock operator for support, billing and privacy requests.